How To Get a Telephone System For Small Business?
True that the face of business communication has changed. Earlier small business telephone systems were limited to a single telephone number that would be sent to the nearest BTS and then routed to the dedicated user. The only difference would be in the number of numbers a business had and was probably dependent on the size and reach of the organization.
However, as online channels rose to power, engineers worked towards enhancing the communication space and putting the internet protocol to use to facilitate remote communication. VoIP technology or an internet phone number became the new normal. More and more organizations started adapting their business with the newly built and digitally operated phone system.
Without a doubt, it was only the large-scaled organizations experimenting with the change. Merely because they had the resources as well as the money to try and test hosting calls over a virtual telephone number. Surprisingly, things turned out to favour the odds, and nearly every organization (the highly prominent ones) migrated to digital telephony.
Sounds great! Apparently, the buzz spread like a fire, and now the small businesses too started prying upon the solution to see if they could slice their traditional phones with one that’s digitally driven. There still exists a conundrum among the small-scale organizations as to how to move ahead with their business phone system.
In case you are on the same boat, this article will help you swim through and find the right island.
How To Select The Appropriate Phone System For Small Businesses?
Business phone systems, irrespective of their usage, come with a plethora of features. Apart from improving the call quality and simplifying interaction with customers overseas, they are ornamented with call recording, on-hold messages, call conferencing, and auto respondent features.
What makes these different is the type of technology used, and the service provider picked. To be sure that you pick the right phone system for your small business, here we have outlined the different types along with the features. Analyse each and then decide which of these seems apt for your business.
- Multi-line Phone Systems
Imagine a scenario when you have a team of 10 employees or less and there are, say, two customer representatives. Definitely, you would need to provide them separate numbers for communication. If you consider having two different telephone lines, it would cost you high.
The best to do here is invest in a multi-line phone system. These can either be a 2-Line or a 4-Line system enabling two or four people to communicate at the same time. They run on the same unit but are handled separately. This form of phone system is largely basic and best-suited for small organizations with lesser employees.
Look out for different service providers offering multi-line phone systems, compare their services and pricing to pick one for your business.
- VoIP Telephony
Apparently one of the best for small scale organizations, VoIP telephony is one that facilitates communication over the internet protocol. They are backed with hordes of features and extend up to pricing and call quality. Voip telephony is very easy to set up.
With a VoIP based phone system, you can eliminate the need for a receptionist. Instead, opt for a virtual one creating an impression of being digitally sound. VoIP phones give ease to scale resources, access the system remotely, and even route calls to mobile devices.
When finding the right service provider, draft a comparison based on the features offered, the pricing, and the third party integration facility. Check this guide to know about the best voip service providers in the market.
- PBX Phones
A dedicated form of multi-line phone system, PBX phones are designed in a way that inherently routes calls to the appropriate employees. Unlike the traditional systems where routing is done centrally, PBX phones are routed directly via the phone unit.
For organizations that are looking for simplified communication as the extension of multi-line phones, PBX is the best bet. PBX phones are mainly designed to serve the private phone system. They come with plenty of features ranging between call routing to extensions, call recording, etc.
Scalability and cost are two aspects that determine which service provider to pick.
Cloud-Based Phone System
Apart from the above three, you can also opt for a cloud-based system. Both PBX and VoIP support cloud telephony where a third-party service provider rents the phone system having an internet phone number in exchange for a monthly fee. When you are looking for reliable communication at low costs, cloud telephony seems the best fit.
One thing to note here is that you need to be very careful when picking a service provider. The fact that the uptime and QoS are dependent on the third-party provider, you need to make sure it doesn’t fall below the threshold.
Having said all of the above, you can now assess your business requirements and then move ahead with finding the right service provider for your small business telephone systems.